Even an extremely delayed flight does not always result in compensation

The storm clouds on the horizon signaled not just another delayed flight. They also should have served as a warning to Eleanor Jean Schmidt that a prolonged, unpleasant, and ultimately fruitless attempt to seek compensation for the delays lay ahead. Read more “Even an extremely delayed flight does not always result in compensation”

Does Aeroméxico really owe me nothing for this travel fiasco?

Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay. Read more “Does Aeroméxico really owe me nothing for this travel fiasco?”

Is this the worst week for air travelers since 9/11?

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From bankruptcies to terrorist attacks, air travelers have seen it all in the last decade or so. But I can’t think of a week that’s been jam-packed with so much bad news for airline passengers since 2001. Maybe you can, but stick with me for a moment while I review the list.

It isn’t just the sequestration problems that are causing unforeseen slowdowns — it’s a confluence of other events, some related to the mandatory cuts, but many not.
Read more “Is this the worst week for air travelers since 9/11?”

Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV

It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.

Except that it wasn’t Valentines Day 2007, the infamous ice storm that cost JetBlue its golden reputation, made a small-minded mainstream media obsessed with tarmac delays and led to tough but largely unnecessary new government rules on tarmac delays.

It was happening right now, in real time.
Read more “Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV”

Should tarmac-delay rules become law?

As someone who has spent a career listening to travelers complain, I know what you don’t like when you’re on vacation.

You hate being ripped off by airlines, car rental companies and hotels. Silly rules frustrate you, too. So does bad customer service.

But what you don’t tell me is often just as important.
Read more “Should tarmac-delay rules become law?”