Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats where American Airlines jams passengers in the back of its planes.
Read more “Should I make an exception to my “no mileage cases” rule?”
Tag: SYSTEM
Dish’s billing system is broken and I can’t fix it
Question: I’ve been having a billing problem with Dish Network for the last three months. Dish deducted $94 from my bank account in June but it never posted to my Dish account.
I called back in mid-July when I saw my unpaid bill and asked the company’s payment research department to investigate. But by the end of July, the money still wasn’t in my account, and my account was closed because of non-payment.
At the end of August, I called the Dish executive resolutions department, and was told to send my bank statement in showing the payment. I did, but I received no response.
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ADT is stonewalling me — should I stop paying my bill?
Question: About two months back, we moved to a new residence. Our ADT residential security service is in my wife’s name, although I handle most of the activities, including payments. We called ADT before our move and scheduled an appointment (incidentally on the same day that we moved into our new home). The sales rep who met us told us that since we have been longtime ADT customers (about 7 years), the installation, activation etc. would be free of charge and I just had to pay the monthly charges.
Meanwhile in our previous home, we had been making semi-annual payments and the sales rep told us that our first statement would be adjusted based on past payments. The actual service activation for our new home was not until a month after we moved in, since they couldn’t find any earlier day that was convenient to us.
The installation and activation went smoothly until we received our first statement and discovered that the past payment was not adjusted. So I called ADT billing and after almost a hour of being moved around between the billing, move, and new customer activation departments, I was finally curtly told that since the account was in my wife’s name, she would have to call in to make any changes to the same.
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Could United Airlines’ chaotic computer “cutover” have been avoided?
At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
But some United passengers referred to what happened in March as something else: chaos.
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Hey, that’s no four-star hotel!
Question: I recently booked a hotel in Prague through Expedia. While perusing the hotels online, I saw an advertisement for an unpublished rate hotel. I clicked the advertisement and was presented with three four-star hotels from which to choose.
Read more “Hey, that’s no four-star hotel!”