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SYSTEM

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment.

Dish’s billing system is broken and I can’t fix it

January 23, 2024November 14, 2013 by Christopher Elliott

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

Categories Problem Solved
Krishnan Ramanathan is being double-billed for his ADT home security system. Should he just stop paying it?

ADT is stonewalling me — should I stop paying my bill?

January 23, 2024August 29, 2013 by Christopher Elliott

Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?

Categories Problem Solved
At United, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines.

Could United Airlines’ chaotic computer “cutover” have been avoided?

January 22, 2024April 29, 2012 by Christopher Elliott

At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.

Categories Commentary
I recently booked a hotel in Prague through Expedia. While perusing the hotels online, I saw an advertisement for an unpublished rate hotel.

Hey, that’s no four-star hotel!

January 22, 2024March 16, 2012 by Christopher Elliott

Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it’s just a three-star property. When he asks for a refund, he’s sent a series of form letters. What now?

Categories The Travel Troubleshooter
It's been a "good news" kind of week for observers of our nation's TSA security apparatus. At least that's how the government is spinning it.

Are new warning and tracking systems enough to make us forget about TSA agents’ misdeeds?

January 20, 2024April 23, 2011 by Christopher Elliott

It’s been a “good news” kind of week for observers of our nation’s security apparatus. At least that’s how the government is spinning it.

Categories Commentary

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