Hey, where did this resort fee come from?

Question: I checked into the Walt Disney World Swan and Dolphin Resort, and was unexpectedly charged a resort fee. I had booked the stay with my Starwood Preferred Guest points.

The desk staff could not have been less helpful when I questioned the fee. They advised, “It is mandatory on all rooms, whether paid with cash or points, and clearly indicated during booking.”

They also said the resort fee was required by Florida state law.
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“Unfortunately the resort fee is a mandatory charge … thank you and have a magical stay”

Sue Allen and her husband, Dale, have been coming to the Walt Disney World Swan and Dolphin for years. “We love the convenience and location,” Sue says of Orlando resort hotel.

But on their last stay, they discovered a foul surprise: A $10 “resort fee” that supposedly covered Internet, phone and water, “none of which we need or have any use for,” says Allen.
Read more ““Unfortunately the resort fee is a mandatory charge … thank you and have a magical stay””