Question: I checked into the Walt Disney World Swan and Dolphin Resort, and was unexpectedly charged a resort fee. I had booked the stay with my Starwood Preferred Guest points.
The desk staff could not have been less helpful when I questioned the fee. They advised, “It is mandatory on all rooms, whether paid with cash or points, and clearly indicated during booking.”
They also said the resort fee was required by Florida state law.
“Hey, where did this resort fee come from?”