Where’s the best place to drive? Dave Fortney loves to drive in Greensboro, N.C. The roads are impeccably maintained, uncrowded and, well, fun.
Read more “Where’s the best place to drive — and the worst? Here’s the list”
Here we go again. Expedia is out with yet another survey on the most annoying passengers on a plane.
It’s a predictable effort to capitalize on the upcoming holiday travel season (here’s last year’s survey and the 2013 poll).
Read more “And the most annoying passenger on the plane is …”
At first glance, the results of the American Hotel and Lodging Association’s latest survey look alarming: American travelers make approximately 15 million “bogus” hotel bookings a year — far more than the 2.5 million reservations previously believed to have been made through what the organization calls “rogue” affiliates sites.
Read more “Do Americans really make 15 million “bogus” hotel reservations a year?”
What’s the first thing you look for in an airline ticket?
If you said, “a low price,” you’re absolutely right. In a survey of air travelers conducted last week, 77 percent said they consider the fare first.
But airlines have used that answer to justify cutting customer service and “unbundling” prices — removing everything but a base fare — without asking the simple question: What else do you want?
So we decided to dig a little deeper. In a survey of more than 800 readers of this site and Consumer Traveler, we continued the conversation. Here are the results.
Read more “What do airline passengers really want — besides a good fare?”
A majority of airline passengers want to see an all-inclusive price for their tickets up front, according to a new survey.
Asked how they preferred to view airfares when they shopped for tickets online, two-thirds of respondents said they want to select optional fees at the start of their search, view an inclusive price quote, and compare airfares with the same options. The technology currently exists to generate such quotes, but airlines have not released their fee information in a meaningful and comprehensive way, making such a comparison impossible.
A smaller number of air travelers (15 percent) say they don’t require as much information up front, and are happy with seeing a menu of airfares and a list of extra fees from which they can choose, but that they don’t need to compare fares between air carriers.
Slightly fewer (14 percent) said they don’t mind the current system, which requires them to visit each airline site, check airfares, look for possible fees, and then write them down to compare them.
About six percent said they want the airlines to choose what fees and options they’ll be offered, which is a system currently being created by American Airlines.
Read more “Air travelers want up-front, all-in price for tickets”