At first glance, the results of the American Hotel and Lodging Association’s latest survey look alarming: American travelers make approximately 15 million “bogus” hotel bookings a year — far more than the 2.5 million reservations previously believed to have been made through what the organization calls “rogue” affiliates sites. Read more “Do Americans really make 15 million “bogus” hotel reservations a year?”
A majority of airline passengers want to see an all-inclusive price for their tickets up front, according to a new survey.
Asked how they preferred to view airfares when they shopped for tickets online, two-thirds of respondents said they want to select optional fees at the start of their search, view an inclusive price quote, and compare airfares with the same options. The technology currently exists to generate such quotes, but airlines have not released their fee information in a meaningful and comprehensive way, making such a comparison impossible.
A smaller number of air travelers (15 percent) say they don’t require as much information up front, and are happy with seeing a menu of airfares and a list of extra fees from which they can choose, but that they don’t need to compare fares between air carriers.
Slightly fewer (14 percent) said they don’t mind the current system, which requires them to visit each airline site, check airfares, look for possible fees, and then write them down to compare them.
Conventional wisdom says most airfare searches start at an online travel agency or airline website.
But the conventional wisdom could be wrong.
Asked where they begin a ticket query, a new survey points to so-called “meta” search sites such as Hipmunk.com, Kayak.com and Mobissimo.com, which cull fares from multiple airlines and online agencies and then display the choices.
A slim plurality of travelers polled in a new Consumer Travel Alliance survey (37 percent) say they click on a meta-search site first. Another 35 percent begin with the airlines’ own websites, such as AA.com and Delta.com.
In some ways, like you did this year. And in some ways not, according to a new survey.
Asked what mode of transportation they planned to use in 2011, most respondents indicated they would stay the course by cruising, driving, flying and using mass transport roughly the same as they did in 2010.
However, a significant number of travelers said they intended to fly less and drive more.
The US airline industry, which has an unenviable record of failing practically every customer-service survey for the last generation, has a new rival: The Transportation Security Administration.
A new poll says the agency charged with protecting the nation’s transportation systems offered travelers the worst customer service in 2010. The survey, conducted last week by the Consumer Travel Alliance, found half of all travelers believed TSA offered the worst service, followed by airlines (29 percent), car rental companies (10 percent), hotels (5 percent), cruise lines (3 percent), online travel agencies and bricks-and-mortar agencies (roughly 1 percent each).
I’m also interested in your comments. Should car rental companies go after the last person who rented the car, or should they be more conservative, and only pursue claims that have been acknowledged by the renter?