My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. ““You are clearly missing the big picture””
Airlines sure do love their fees, don’t they?
A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. “As airline revenue from extra fees increases, so does consumer ire”
If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air? “Just say no: If travelers refused to pay fees”
Will the industry with the worst fees please stand up and take a bow?
You’re looking at the airlines, over in the corner, aren’t you? Granted, they come off as a little shady and they’re constantly making news for some insane new surcharge, like paying extra for confirmed seat assignments or to carry a bag on the plane.
I polled readers of this column – I’ll get to the answers in a moment – but let me offer a clue: It’s not the airlines. They’re bad, but they’re apparently not the worst. They’re not even number two.
“Who has the worst fees in the travel industry? Here’s the surprise answer”
When Walter Nissen signed up for a British Airways Chase Visa card recently, he thought he’d be jetting off to London after earning just 50,000 miles.
He overlooked one little detail: A glance at the fine print revealed he’d have to pay an extra $400 in fuel surcharges.
“We’re not talking a few dollars for mandatory government taxes and fees,” says Nissen, a computer scientist from Livermore, Calif. “Their secret surcharge goes right into British Airways’ pocket. That’s dishonest in my book.”