“You are clearly missing the big picture”

My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. Read more ““You are clearly missing the big picture””

As airline revenue from extra fees increases, so does consumer ire

Airlines sure do love their fees, don’t they?

A recent U.S. Government Accountability Office (GAO) report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra charges are helping the industry earn record profits. Read more “As airline revenue from extra fees increases, so does consumer ire”

Just say no: If travelers refused to pay fees

If enough travelers stopped paying the travel industry’s infuriating surcharges and fees, would the unwanted add-ons simply disappear? Would extra charges for checked luggage, ticket change fees and mandatory hotel resort fees vanish into thin air? Read more “Just say no: If travelers refused to pay fees”

The irrational logic of airline fuel surcharges

How do you turn sour grapes into a rare and expensive vintage? Ask your favorite airline; for over a decade they’ve been fermenting profits ever since the fuel surcharges were no longer needed to cover oil price spikes.

Read more “The irrational logic of airline fuel surcharges”

Who has the worst fees in the travel industry? Here’s the surprise answer

Will the industry with the worst fees please stand up and take a bow?

You’re looking at the airlines, over in the corner, aren’t you? Granted, they come off as a little shady and they’re constantly making news for some insane new surcharge, like paying extra for confirmed seat assignments or to carry a bag on the plane.

I polled readers of this column – I’ll get to the answers in a moment – but let me offer a clue: It’s not the airlines. They’re bad, but they’re apparently not the worst. They’re not even number two.
Read more “Who has the worst fees in the travel industry? Here’s the surprise answer”