Can I get a refund for my stay at the No-Tell Motel?

Wave Media/Shutterstock
Wave Media/Shutterstock

Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?

Question: While traveling through Pennsylvania on a college tour with our daughter, my husband and I made a reservation for two nights at a Super 8 through Hotels.com. When we arrived at the hotel late in the evening, we were dismayed to find a hotel with questionable clientele (there was a couple behind us looking for a couple of hours’ stay at the hotel) and a hotel attendant behind a double-panel glass window.

I asked to see the room before signing any paperwork and the attendant declined. He simply gave me a form to fill out with my name and address. Due to the late hour and not having any other viable option for a night’s stay, we agreed to spend the night at the hotel but to check out the following morning as soon as possible.

Although the room had been recently renovated, the carpet was filthy. Our shoes stuck to the carpet. The air conditioner was set at 45 degrees, and it took more than three hours for the room to heat up to 74 degrees. The walls were thin enough that we could hear every move of our neighbor upstairs and of our neighbors around us.
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So you canceled your hotel reservation — prove it!

When Michele Buescher reserved a room at the Super 8 property in Frankfort, Ind., through Priceline, she knew she had a limited time to cancel her stay.
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Are hotels redefining “day” to raise revenues?

super 8If airlines can redefine the meaning of a day, then why can’t hotels?

At least one of them is, according to reader Catena Fugazotto. She recently booked two rooms at a Super 8 in Norwich, NY, for her daughter’s graduation. She was told she could cancel either one if she called within 24 hours of her stay. Trouble is, they couldn’t agree on when her stay actually begins.
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