Tamra Corrigan’s husband was arrested on vacation after a car accident. Now Corrigan wants to know if Allianz, her travel insurance carrier, owes her reimbursement for this “trip interruption.” “Arrested on vacation! Is this covered by trip insurance?”
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees? “Why did Sun Country charge me to fix its agent’s mistake?”
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.
Normally, when someone asks for a full refund, it triggers a predictable amount of eye-rolling here in the office. It couldn’t have been that bad, we say to ourselves.
Then we read her story.
It begins with a frantic note to Sun Country on the day of Bute’s arrival at the Royal Decameron Los Cabos resort in San Jose Del Cabo.
“I want a full refund for this Mexico vacation”
No one likes to see an airline in bankruptcy, except maybe bankruptcy lawyers. But the least you’d expect is for a carrier in Chapter 11 to honor a fare. Maybe that’s asking too much from Sun Country Airlines.
Here’s what happened to Betty Hackbarth when she tried to book a flight from Minneapolis to South Padre, Tex.
I booked a ticket through a travel agency for $266. I gave the agent my American Express card and printed the confirmation.
A few days later, I received a call saying that the ticket price had gone up to $455, and that I would need to pay a price difference. I said that can’t be, because my family can’t afford more, plus I already have the confirmation that it was charged to my credit card.
How can they do that?
I suggested that Hackbarth ask the travel agency for details. Why would a ticket price almost double after the ticket was issued? She did.
They said that the reason they couldn’t honor the posted amount is because Sun Country pulled their posted contract amount because they are in bankruptcy. Personally, I believe they are just blowing smoke, and should have honored the posted amount.
Maybe some of the travel agents who read this blog can shed some light on this case. If a bankrupt airline pulls its contract rates with an agency, is it allowed to retroactively reprice tickets? Do passengers have any recourse when they do?
I think Hackbarth should contact American Express. Her card should offer some protection against this type of repricing — bankruptcy or not. Failing that, she may want to consider legal options.
And she definitely needs to let the Transportation Department and the Federal Trade Commission know what happened to her.