Why won’t Samsonite just replace my defective suitcase?

Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates? Read more “Why won’t Samsonite just replace my defective suitcase?”

How to travel light — really light

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”

Five months later, why hasn’t American Airlines paid for my lost suitcase?

American Airlines lost Tom Leadbitter’s suitcase. Five months ago, the airline agreed to issue Leadbitter a partial reimbursement. He’s still waiting. Read more “Five months later, why hasn’t American Airlines paid for my lost suitcase?”

My suitcase is missing – why won’t Turkish Airlines reimburse me?

Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it’s damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines? Read more “My suitcase is missing – why won’t Turkish Airlines reimburse me?”

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