When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Question: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that they had canceled the reservation due to an issue with the credit card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we tried to buy train tickets from a machine with the same credit card.
Our hotel told us that they had notified Hotels.com of the credit card issue and cancellation before our arrival. They even showed me a printout of the email. However, Hotels.com never notified us of the credit card problem, nor the cancellation. The hotel had only one night available, so we had to find another hotel at the last minute for the three remaining nights.
We called the Hotels.com number in France, and the agent stated that they had the cancellation in their system. But after speaking with several representatives, Hotels.com refused to put us in another hotel at the same rate. Read more “Hotels.com left me in Paris sans hotel”
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.
Her itinerary, which included stops in Phoenix and Mexico City, was confirmed by US Airways, she says. But it shouldn’t have been so confident about getting Huntoon to her final destination.
“When I went to check in for the next leg of my flight from Mexico City to Oaxaca I was told that my seats had been cancelled — both coming and going,” she says. “For five hours, I tried without success to get on the flight. I got absolutely no help. Finally, at 10 p.m. I had to go and find a hotel and then the next day take a cab to the airport and ride a bus for seven hours to Oaxaca.” Read more “Is this enough compensation? Stranded in Mexico City, and that’s your offer?”