When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
Except that it wasn’t Valentines Day 2007, the infamous ice storm that cost JetBlue its golden reputation, made a small-minded mainstream media obsessed with tarmac delays and led to tough but largely unnecessary new government rules on tarmac delays.
It was happening right now, in real time.
