Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense?
When Dynamic Airways suddenly stopped flying from Fort Lauderdale, Fla., to Caracas, Andres Montagnani of Southwest Ranches, Fla., was left wondering how to get home — and how to get his money back.
Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error?
There’s a saying in journalism: If your mother tells you she loves you, check it out.
Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund?
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.
Stewart Kiritz catches an early flight from Nashville to San Jose via Dallas. But when his connection falls through, he’s stuck at DFW and is forced to pay $780 to fly back to San Francisco. Does he deserve a refund?
Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.