There’s a saying in journalism: If your mother tells you she loves you, check it out. “Stranded in Brussels with no way back to Chicago”
Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund? “Help! Fare Depot canceled my return ticket and left me in Madrid”
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Question: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that they had canceled the reservation due to an issue with the credit card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we tried to buy train tickets from a machine with the same credit card.
Our hotel told us that they had notified Hotels.com of the credit card issue and cancellation before our arrival. They even showed me a printout of the email. However, Hotels.com never notified us of the credit card problem, nor the cancellation. The hotel had only one night available, so we had to find another hotel at the last minute for the three remaining nights.
We called the Hotels.com number in France, and the agent stated that they had the cancellation in their system. But after speaking with several representatives, Hotels.com refused to put us in another hotel at the same rate.
“Hotels.com left me in Paris sans hotel”
Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
“My cruise line left me stranded in Naples — is this voucher the best they can do?”
Question: We booked a ticket from Washington to the Bahamas recently through Expedia. It was a code-share flight Bahamasair operated by US Airways.
At the US Airways check-in counter we, and about 50 other travelers, were told by US Airways ticket agents that Bahamasair had not transferred the ticket information to the US Airways system and so none of us could board.
“Help! Code-sharing confusion grounded my vacation”