In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

American Airlines still tops our complaints list, but here comes United

Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines. Read more “American Airlines still tops our complaints list, but here comes United”

You’ll never guess why we can’t stop talking about your comments

A few days ago, our benign overlords at Disqus, which hosts our site comments, offered to send us data on our most popular stories. Disqus is testing the new feature and wanted our opinion.
Read more “You’ll never guess why we can’t stop talking about your comments”