Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
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Arrested at a business? Here’s what to do

The shocking arrest of two black men at a Philadelphia Starbucks last week is raising all kinds of questions, not the least of which is this one: What should you do if you’re arrested at a business?
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When companies serve their customers too well, nobody wins. But you can.

Is it possible for a company to be too good? Read more “When companies serve their customers too well, nobody wins. But you can.”

These gift cards keep disappearing. Why?

Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.

True story. How do I know? Because it’s my story. Read more “These gift cards keep disappearing. Why?”

No, Starbucks, I’m not falling for your new loyalty program. Here’s why.

It’s true, I participate in a loyalty program. Make that participated.

It’s Starbucks Rewards, and I bought into it because I go to Starbucks a lot and it seemed like a good idea.

Not anymore.
Read more “No, Starbucks, I’m not falling for your new loyalty program. Here’s why.”