Our vacation rental in St. Lucia is closed — are we out of luck?

Susan Palmer and her family have a reservation for a vacation rental in St. Lucia. But the property is closed. Can this vacation be saved?
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Stranded in Miami without luggage and all I got was this lousy voucher

I hate having to send cases to the recycler, especially deserving ones like Bill Bonilla’s.
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Does Sandals owe me anything for deleting my wedding photos?

This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.

Rachel Patrick’s destination wedding at Sandals La Toc Golf Resort & Spa in St. Lucia was flawless, except for one little item: her wedding photos, which were taken by a hotel photographer, were missing in action.
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A Sandals Caribbean honeymoon that makes her wish she’d eloped

Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.

The Welches thought they’d done everything right. They visited St. Lucia, which is one of the most popular honeymoon destinations in the Caribbean. It’s also a gorgeous island. And they booked through a reputable all-inclusive resort, Sandals.

“We had a horrible experience that will remain with us for our whole lives,” Katherine Welch wrote to me. “Please help us.”
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St. Lucia from above

Today’s adventure took us deep into the St. Lucian rainforest, where we caught a ride up the Rainforest Aerial Tram.

“Where are the skis?” asked my five-year-old son, Iden, who talks about the Vail trip as if it happened yesterday.

Alas, no skis. And no snow.

But it was an unbelievably beautiful ride into the clouds, through dense forests of fern, hardwood trees and ficus. Hummingbirds buzzed our gondola as we neared the top of the mountain, and then we turned and saw the most awe-inspiring view of the island; the Caribbean on one side, the Atlantic on the other.
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