I just want a refund for my flight. Can you do that, Spirit?

When James Shapiro’s flight is delayed and then canceled, Spirit emails him an offer of a free replacement ticket — but doesn’t follow through on its promise. Can our advocates shake loose from Spirit a refund for Shapiro’s substitute flight?
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One return booking, but double bag charges on Spirit. What’s with these low-cost airlines, anyway?

Kathleen Hull flies once on Spirit but is charged twice for her baggage. What’s going on here? And can her online travel agency help her sort it out?

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There’s a hurricane coming, but Spirit Airlines has a hand out

With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
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“If we make an exception for you, we will have to do it for everybody else”

All David Weaver wants is a little reason. Read more ““If we make an exception for you, we will have to do it for everybody else””

Spirit canceled my flight — and then wouldn’t answer my call

When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us. Read more “Spirit canceled my flight — and then wouldn’t answer my call”