There’s a hurricane coming, but Spirit Airlines has a hand out

With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
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“If we make an exception for you, we will have to do it for everybody else”

All David Weaver wants is a little reason. Read more ““If we make an exception for you, we will have to do it for everybody else””

Are you too stupid to fly?

There are two ways of looking at Allen Nesbitt’s case: We can blame the airline for what went wrong — or we can blame the traveler.

Either way, this case is unfixable, for reasons that will soon become apparent.
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The story of a slow boat, a missed plane and a $200 change fee

The case came in on a Saturday afternoon, just as a brutal winter storm descended on the East Coast. Richard Pryzeki reported that his son and family were stuck on the Carnival Paradise, which was trying to dock in Tampa. Could I help them?
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It’s time to kill airline nuisance fees

Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
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