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When James Shapiro’s flight is delayed and then canceled, Spirit emails him an offer of a free replacement ticket — but doesn’t follow through on its promise. Can our advocates shake loose from Spirit a refund for Shapiro’s substitute flight?
Kathleen Hull flies once on Spirit but is charged twice for her baggage. What’s going on here? And can her online travel agency help her sort it out?
With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
All David Weaver wants is a little reason.
When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us.
First Spirit Airlines canceled Diego Ramirez’ flight without telling him. Then it offered him a $50 voucher instead of a refund. Can it do that?
There are two ways of looking at Allen Nesbitt’s case: We can blame the airline for what went wrong — or we can blame the traveler.
The case came in on a Saturday afternoon, just as a brutal winter storm descended on the East Coast. Richard Pryzeki reported that his son and family were stuck on the Carnival, which was trying to dock in Tampa. Could I help them?
Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
If you’re flying on either Spirit Airlines or Frontier Airlines over the holidays, get ready to fork over some additional cash for checked and carry-on luggage.
Here’s a trick question: If you fly from point “A” to point “B” on the same airline how many times
Pam Brys’ son, Thomas, is an Aviation Maintenance Administration Petty Officer 2nd Class, stationed on the USS Nimitz. After being deployed to Syria more than a year, Thomas’ ship received orders to return to the States on a different date than expected.
When Olga Parra’s dog chews part of her husband’s passport, they’re denied entry to Costa Rica. Is their airline to blame for letting them board the flight?
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
Since Allegiant Air’s decision to start charging passengers for carry-on luggage last week, you’d think that everything needed to be said about this outrageous new fee had already been said.
Spirit Airlines’ customer department may have all but shut down, but its employees still got spirit. Airline insiders, upset that their employer has more or less shuttered its call center, have taken it upon themselves to send me the names, numbers and e-mail addresses of the Spirit employees who can help you.