With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
Read more “There’s a hurricane coming, but Spirit Airlines has a hand out”
There are two ways of looking at Allen Nesbitt’s case: We can blame the airline for what went wrong — or we can blame the traveler.
Either way, this case is unfixable, for reasons that will soon become apparent.
Read more “Are you too stupid to fly?”
The case came in on a Saturday afternoon, just as a brutal winter storm descended on the East Coast. Richard Pryzeki reported that his son and family were stuck on the Carnival Paradise, which was trying to dock in Tampa. Could I help them?
Read more “The story of a slow boat, a missed plane and a $200 change fee”
Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
Read more “It’s time to kill airline nuisance fees”