When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us. “Spirit canceled my flight — and then wouldn’t answer my call”
Of course not. But their advertising departments appear to be run by the same person. How else do you explain Rico, the trash-talking puppet who is featured in two new Air New Zealand ads.
Echoes of every recent Spirit Air promotion in there, wouldn’t you say?
Here’s the other ad:
“Air New Zealand, Spirit Airlines to merge? [NSFW]”
I usually leave the stories about site redesigns to my capable friends over at Tnooz, but during the last 24 hours I’ve caught wind of two airline site upgrades (at least that’s what they’re calling it) that could affect your next trip.
If you fly on Spirit Airlines or AirTran Airways, that is.
But before I get to that, I wanted to also mention that the airline fee site I wrote about a few weeks ago, TruPrice, is launching today.
“Two airline sites hit “reboot” — but is it for the better?”
I’ve been getting quite a few questions like Joyce Fishman’s lately. She’s afraid her airline is about to go on strike, leaving her stranded.
We have reservations on Spirit Airlines for a family celebration of our 50th anniversary. Our trip is to begin on June 14. The pilots are planning to strike on June 12 if no agreement is reached.
I have contacted Spirit as to their responsibility to protect us in the event of a strike. Each time I get the company line, “Spirit intends to operate through the process” and “Spirit will try to take care of all customers”.
What is their responsibility?
Can you find out anything more than I have been able to? Your help will be much appreciated.
There are actually three airline strikes or potential strikes in the news. Let’s start with Spirit.
“Airline strike: “What is their responsibility?””
Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service.
“LaHood on Spirit’s carry-on baggage fees: “We’re gonna hold the airline’s feet to the fire on this””