SONG-BEVERLY CONSUMER WARRANTY ACT Archives

Help! A $1,400 Frigidaire cooktop catastrophe sent me through a customer service maze

February 23, 2026January 23, 2026 by Christopher Elliott

A noisy, cracked induction cooktop from Frigidaire leaves Linda Lockwood chasing repairs, dealing with missed appointments, and getting the runaround from both the manufacturer and Best Buy. After months of unanswered calls and emails, Lockwood wonders: Will anyone take responsibility for this $1,400 kitchen disaster?

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it's still broken. Frigidaire insists the oven works properly. Can she get a refund?

My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?

December 18, 2025December 12, 2025 by Christopher Elliott

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it’s still broken. Frigidaire insists the oven works properly. Can she get a refund?

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