My girlfriend’s phone is not repairable — so why should she continue to pay for it?

Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully. Read more “My girlfriend’s phone is not repairable — so why should she continue to pay for it?”

Still checking your work email on vacation? You’re not alone

If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year. Read more “Still checking your work email on vacation? You’re not alone”

Can anyone help get my phone off the “blacklist”?

After Emily Kenner’s phone is stolen and recovered, it is “blacklisted” by Cricket Wireless. Can our advocates get Kenner off the blacklist? Read more “Can anyone help get my phone off the “blacklist”?”

Three strikes and this Sony phone is out! Or is it?

Andrew Ashcroft’s Sony smartphone keeps breaking down. Now he just wants the company to give him a new one or a refund. Is that a reasonable request? Read more “Three strikes and this Sony phone is out! Or is it?”

Can a smartphone app really keep you safer?

Can a smartphone really keep you safe?
Read more “Can a smartphone app really keep you safer?”