On travel brochures, the small print makes a big difference

The National Trust Tours brochure for its upcoming Odyssey of Ancient Civilizations — a seven-night cruise through Italy, Croatia, Montenegro, Albania and Greece — advertises an “all-inclusive” itinerary. And indeed, the $4,195 price for an ocean-view stateroom covers meals, tours and “enhanced” services, such as a flight insurance policy. Read more “On travel brochures, the small print makes a big difference”

Thanks a lot, Hotwire! I’m stuck with the worst room in the house

Here’s a phrase you hear a lot in my line of work: You get what you pay for.

Helene Goldberg thought she’s found a bargain on a hotel room at a Country Inns & Suites property in Phoenix last month. But there was a catch.
Read more “Thanks a lot, Hotwire! I’m stuck with the worst room in the house”