For Stewart Lyman, booking a hotel room in Boston was a lot like a Chinese finger trap. On one end, the Omni Parker House; on the other, United Airlines MileagePlus — and no way out. “No way out of this MileagePlus size dispute?”
When Nathaniel Kirby boarded his American flight from Little Rock to Dallas recently, he was dismayed to find that his seatmate filled not only his own seat, but part of Kirby’s as well.
“Why squeezed passengers have to fight for their rights”
Darryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.
Even Celebrity, it seems, sides with them, to a point: It’s offered $200 vouchers for what happened to them. Is that enough?
“Am I being scammed by Celebrity Cruises?”
One of the most questionable business practices among car rental companies is when it resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it by changing its car sizes at just one location.
David Costner describes his recent experience at Dollar in Boston as “a car rental experience that just about hits my worst-ever mark.”