No way out of this MileagePlus size dispute?

For Stewart Lyman, booking a hotel room in Boston was a lot like a Chinese finger trap. On one end, the Omni Parker House; on the other, United Airlines MileagePlus — and no way out. Read more “No way out of this MileagePlus size dispute?”

Why squeezed passengers have to fight for their rights

When Nathaniel Kirby boarded his American flight from Little Rock to Dallas recently, he was dismayed to find that his seatmate filled not only his own seat, but part of Kirby’s as well.
Read more “Why squeezed passengers have to fight for their rights”

Am I being scammed by Celebrity Cruises?

Did the Summit just scam this passenger? / Photo by mag 3737 - FlickrDarryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.

Even Celebrity, it seems, sides with them, to a point: It’s offered $200 vouchers for what happened to them. Is that enough?
Read more “Am I being scammed by Celebrity Cruises?”

“As far as I can tell, this company doesn’t have a clue about ethical business practices”

One of the most questionable business practices among car rental companies is when it resizes its fleets to lift profits, a practice apparently pioneered by Enterprise. But now Dollar appears to have outdone it by changing its car sizes at just one location.

David Costner describes his recent experience at Dollar in Boston as “a car rental experience that just about hits my worst-ever mark.”

How so?
Read more ““As far as I can tell, this company doesn’t have a clue about ethical business practices””

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