SHORT-TERM RENTAL Archives

Man standing in front of an empty lot in Beverly Hills, Calif.

Airbnb charged me for a nonexistent Beverly Hills rental. Where’s my refund?

April 15, 2026 by Christopher Elliott

William Marell books an apartment in Beverly Hills through Airbnb and quickly discovers the address doesn’t exist. Then Airbnb hits his card with another $7,080, cancels his account, and leaves him chasing case numbers and closed tickets.

Vacation ruined by toxic mold in a Vrbo rental. See the extreme steps taken to fight for a full refund and expose platform risks.

They found toxic mold in their Vrbo rental — can they get $19,500 back?

September 15, 2025September 8, 2025 by Christopher Elliott

Cindy Bonde expected a peaceful getaway in the Vrbo rental she’d booked in Park Rapids, Minn. Instead, she and her family stepped into a conflict that featured rampant mold, an uncooperative host and a tone-deaf booking platform — and left them fighting for a $19,500 refund.

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