I shipped a computer with UPS. It arrived in pieces. Now what?

When Kenneth Nicely ships a computer to a friend, it arrives in pieces. When he tries to file a claim for damages, he gets the runaround. Should he write off the $400 he lost? Read more “I shipped a computer with UPS. It arrived in pieces. Now what?”

Did Lufthansa “steal” her laptop computer?

lufthansaStacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Before I get to her story, let me acknowledge that terms like “stealing” and “theft” can mean different things to people. We’ve seen that in several recent stories, and sometimes, we have to agree to disagree.

But Tappan stretches the definition of stealing, even for me.
Read more “Did Lufthansa “steal” her laptop computer?”