I shipped a computer with UPS. It arrived in pieces. Now what?

When Kenneth Nicely ships a computer to a friend, it arrives in pieces. When he tries to file a claim for damages, he gets the runaround. Should he write off the $400 he lost? Read more “I shipped a computer with UPS. It arrived in pieces. Now what?”

Condor found my missing phone, but won’t ship it back to me

Susan Weedall accidentally left her phone at the gate in the Frankfurt airport. Fortunately, airport security found it and paged her. Happy ending right? Sadly, no. Read more “Condor found my missing phone, but won’t ship it back to me”

I want Etihad to reimburse me for my big screen TV!

After spending two and a half years in the United States, Rohit Sud was excited to return home to India and surprise his parents with a flat-screen TV. Unfortunately, the television did not survive the trip on Etihad Airways. Does he have a claim? Read more “I want Etihad to reimburse me for my big screen TV!”

In this case, half may be better than nothing

Allison Stinely shipped a piece of artwork via FedEx that arrived badly damaged. FedEx offers compensation for her item that is a lot less than she expects. Is she out of luck? Read more “In this case, half may be better than nothing”

What to do when US Global Mail fails to deliver

Ron Wooten-Green’s packages are stuck in customs. Can I help him get them un-stuck? Read more “What to do when US Global Mail fails to deliver”