B&B confirmed the wrong rate — do they have to honor the price?

The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.
Read more “B&B confirmed the wrong rate — do they have to honor the price?”

Hotel luggage theft: “He looked like a professional”

Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.

Foley lost $1,000 worth of items, including clothes, eyeglasses and medicine. She wants the property to compensate her for the loss. But today’s “Is this enough compensation?” case is not an open-and-shut case, as you’ll see in a second.
Read more “Hotel luggage theft: “He looked like a professional””

Where’s the cafe that refuses to serve the TSA?

Late last week, as I was thinking of a way to start a post about the TSA, I received the following comment from a reader.

From: Kc mclawson
IP Address:
Submitted on 2011/02/17 at 7:37 pm

I work for a cafe close to a major international airport. We have had enough of the TSA, and have posted signs on our doors basically saying that they aren’t allowed to come into our business. (We have the right to refuse service to anyone) My boss flies quite a bit and he has an amazing ability to remember faces. If he sees a TSA agent come in we turn our backs and completely ignore them, and tell them to leave, their kind aren’t welcomed in our establishment. A large majority of our customers (over 90%) agree with our stance and stand by our decision. We even have the police on our side and they have helped us escort TSA agents out of our cafe. Until TSA agents start treating us with the respect and dignity that we deserve then things will change for them in the private sector.

I know the traveling public is still angry at the TSA after last November’s pat-down/opt-out controversy, but refusing someone service at a restaurant seemed a little extreme.
Read more “Where’s the cafe that refuses to serve the TSA?”