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SEATTLE

When Grant Erwin tries to pay for parking at Seattle's waterfront, a website called ParkWhiz charges him $115 -- even though it claims his transaction didn't go through. Can he get a refund?

ParkWhiz said it didn’t charge me for parking in Seattle — but then it did!

May 17, 2024April 26, 2024 by Christopher Elliott

When Grant Erwin tries to pay for parking at Seattle’s waterfront, a website called ParkWhiz charges him $115 — even though it claims his transaction didn’t go through. Can he get a refund?

Categories Problem Solved
When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

May 13, 2025December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

Categories The Travel Troubleshooter
Engine failure after Jiffy Lube's oil change led Ian Culhane to a complex claim battle. Thorough documentation won the day.

Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?

April 13, 2024August 9, 2023 by Christopher Elliott

After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car? 

Categories Problem Solved
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
The Pensione Nichols looks like the kind of bed and breakfast I'd want to stay in the next time I'm in Seattle.

B&B confirmed the wrong rate — do they have to honor the price?

January 22, 2024August 6, 2012 by Christopher Elliott

The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.

Categories Commentary
When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.

Hotel luggage theft: “He looked like a professional”

January 22, 2024November 15, 2011 by Christopher Elliott

Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.

Categories Commentary

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