Virgin America switched my seats and denied me a refund

Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund? Read more “Virgin America switched my seats and denied me a refund”

Watch your representatives vote for smaller airline seats

Here’s something you don’t get to see every day: Your elected representatives giving airlines a license to make the seats as small as they want, as long as they can pass a sham “safety evacuation” test.
Read more “Watch your representatives vote for smaller airline seats”

Hey, those aren’t the seats I bought on Ticketmaster – are they?

Randy Miramontez / Shutterstock.com
Randy Miramontez / Shutterstock.com
Michael Seldin’s concert tickets were not what he expected. Is Ticketmaster to blame?

Question: I recently bought tickets for a Brad Paisley concert at the Amway Center in Orlando through Ticketmaster.

When I arrived at the concert and saw just how far from the stage my seats actually were, I attempted to exchange them at the customer service desk. An Amway Center customer service supervisor was very helpful and said she could make a trade if better seats were available.

She accompanied me to the box office but, since it was pretty much a sold-out show, better seats were not available, so I kept the tickets I had and my wife and I stewed in our seats for the entire performance.
Read more “Hey, those aren’t the seats I bought on Ticketmaster – are they?”

Delta Economy “Comfort” fell short — can we get a refund?

delta jetRod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid their list of complaints is one that stuck, and made me wonder if maybe they had a case.

They played by the rules, and lost. Now they want my help in righting a wrong.

“There were several events that made the trip less than enjoyable,” says Rod Mourant. “From our perspective, the most irritating were Delta’s attitude and their baggage policy. Through actual experience, we found out that Delta’s carry-on and checked baggage policies are a joke.”
Read more “Delta Economy “Comfort” fell short — can we get a refund?”

5 ways airlines could improve customer service now

S. Buddha/Shutterstock
S. Buddha/Shutterstock
Let’s face it, airlines aren’t exactly known for their outstanding customer service. They haven’t been for years. And you don’t have to be Alison Jaerianna to know that.

It helps, though. After scoring a space-available upgrade to business class on a Delta Air Lines flight from Pittsburgh to New York, Jaerianna’s luck ran out. The airline canceled her flight at the last minute and rebooked her on another one.

When she boarded the aircraft, she found herself in an uncomfortable middle seat. In the last row.
Read more “5 ways airlines could improve customer service now”