Script Archives

She's likelier to be the next Miss America than a terrorist. But that doesn't stop the TSA from harassing her whenever she flies.

Is the TSA using scripts to push us through its full body scanners?

January 23, 2024September 18, 2013 by Christopher Elliott

Roberta Ling is a 73-year-old woman from Austin, Texas. Statistically, she’s likelier to be the next Miss America than a terrorist. But that doesn’t stop the TSA from harassing her whenever she flies.

I mentioned the second-generation form letters many consumers were getting. Turns out there's a little more to the story.

Are you being fed a line? 5 secrets for breaking through the script

January 23, 2024July 3, 2013 by Christopher Elliott

Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.

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