Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? “Help! My Acer computer screen cracked — again”
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit. Is there any hope for this customer?
“Not seeing clearly with DirecTV’s Cinema Connection Kit”
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
Paul Towse thought he had that trump card when his Expedia UK reservation didn’t turn out as expected. Back in January, he booked a flight between San Francisco and Las Vegas on flights offered by US Airways and operated by United Airlines.
“So you have a screen shot of your Expedia booking — so what?”
Am I allowed to help myself?
“Should I advocate for myself?”