Help! My Acer computer screen cracked — again

Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? Read more “Help! My Acer computer screen cracked — again”

A troubling update to the TSA story

This week’s most popular post is a slippery, still developing story. You’ll want to know about it or you could soon find yourself in a metal cage with your hands up.
Read more “A troubling update to the TSA story”

Not seeing clearly with DirecTV’s Cinema Connection Kit

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit. Is there any hope for this customer?
Read more “Not seeing clearly with DirecTV’s Cinema Connection Kit”

So you have a screen shot of your Expedia booking — so what?

How much more proof does he need?
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.

Paul Towse thought he had that trump card when his Expedia UK reservation didn’t turn out as expected. Back in January, he booked a flight between San Francisco and Las Vegas on flights offered by US Airways and operated by United Airlines.
Read more “So you have a screen shot of your Expedia booking — so what?”

Should I advocate for myself?

Am I allowed to help myself?
Read more “Should I advocate for myself?”