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Elliott Report

Elliott Report

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SCREEN

Help! My Acer computer screen cracked — again

February 2, 2024November 6, 2016 by Christopher Elliott

Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help?

Categories Problem Solved
When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn't work. Now he's out $80 for a useless Cinema Connection Kit.

Not seeing clearly with DirecTV’s Cinema Connection Kit

January 29, 2024January 15, 2015 by Christopher Elliott

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit.

Categories Problem Solved
Rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase.

So you have a screen shot of your Expedia booking — so what?

January 22, 2024June 12, 2012 by Christopher Elliott

One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.

Categories Commentary
Am I allowed to help myself? That might seem like an easy question to answer, but it isn't, and I could use your help.

Should I advocate for myself?

January 22, 2024March 19, 2012 by Christopher Elliott

… Read more

Categories Commentary

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