Herb Sadler found that American Airlines arbitrarily changed his flight schedule, moving his return flight to the day before he had planned to come home. Can it do that? And is it right? “American flexes its muscle until passengers push back”
Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.
“I based my purchase on the price and the fact there was only one stop,” she says.
“Am I stuck with this plane ticket?”
The most viewed stories of 2012 on this site? You’d be surprised.
(Speaking of surprises, I have one or two of my own. I’ll get to them in a minute.)
But first, the list:
“The shocking top 10 posts of 2012 — and a surprise or two from me”
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
“BoltBus didn’t get us to New York on time — can we get a refund?”
David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money.
Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate them for lost wages or extra expenses incurred as a result of change in flight plans. But this just might be one of those rare exceptions.
I’ll let you decide if this trip can be saved.
“A rescheduled flight — and a lost night at a hotel”