Am I stuck with this plane ticket?

Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.

“I based my purchase on the price and the fact there was only one stop,” she says.
Read more “Am I stuck with this plane ticket?”

The shocking top 10 posts of 2012 — and a surprise or two from me

Digital Hand/Shutterstock
Digital Hand/Shutterstock

The most viewed stories of 2012 on this site? You’d be surprised.

I was.

(Speaking of surprises, I have one or two of my own. I’ll get to them in a minute.)

But first, the list:
Read more “The shocking top 10 posts of 2012 — and a surprise or two from me”

BoltBus didn’t get us to New York on time — can we get a refund?

If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
Read more “BoltBus didn’t get us to New York on time — can we get a refund?”

A rescheduled flight — and a lost night at a hotel

David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money.

Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate them for lost wages or extra expenses incurred as a result of change in flight plans. But this just might be one of those rare exceptions.

I’ll let you decide if this trip can be saved.
Read more “A rescheduled flight — and a lost night at a hotel”

“This was not typical of the way schedule changes are routinely handled here”

expediaWhat if you got an email like this?
Read more ““This was not typical of the way schedule changes are routinely handled here””