Why can’t the Traveler Help Desk help me?

Sue Allen’s flight schedule changes, and the new schedule doesn’t work for her. She is entitled to a refund, yet months later, she still doesn’t have it. Why? Read more “Why can’t the Traveler Help Desk help me?”

American flexes its muscle until passengers push back

Herb Sadler found that American Airlines arbitrarily changed his flight schedule, moving his return flight to the day before he had planned to come home. Can it do that? And is it right? Read more “American flexes its muscle until passengers push back”

He paid $150 extra for a better schedule — then the schedule changed

A few weeks ago, John Kaszula booked a ticket from Las Vegas to Miami on American Airlines. He could have paid less, but the combination of flights 1375 and 372 fit his schedule. Read more “He paid $150 extra for a better schedule — then the schedule changed”