Should companies break their own rules? Yes, and here’s when …
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
RULES
What to do when your airline tells you to shut up
Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
Who’s really to blame for these absurd luggage rules?
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
New rules for airline fees are a partial victory for travelers
If airfares confuse you as much as they confuse me, then I have some good news: Several new rules are going to make it easier to calculate the total cost of a ticket.