Is TripAdvisor still letting hotels rig their reviews?

Achim Baque/Shutterstock
Achim Baque/Shutterstock
TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more than they help.

As I’ve noted in the past, the company cynically monetizes the labor of its unpaid contributors while making virtually no effort to verify its reviews.

TripAdvisor doesn’t promise its readers much, but the least it can do is to live up to the few guarantees it makes.

Even so, when I heard from Ellen Garland, who charged the company with allowing a hotel in Anguilla to brazenly game its ratings, I didn’t want to go there.
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Help, my American Airlines ticket credit disappeared

1-american tailQuestion: We had to cancel a cruise recently because my husband needed to have surgery. I called American Airlines to cancel the flight and was told that the tickets would be good for one year from the day they were purchased.

But when I called the airline to rebook, I was told the tickets were worthless because I was a “no show.”

I’ve called American Airlines several times and they keep insisting that we have lost the tickets. I called Expedia, the online travel agency through which we booked the tickets, and they show that the tickets were canceled.
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