Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
