If you think your hotel clerk is out to get you, you might be right.
Hotel employees are people, too — people under a lot of pressure. And although you might not have noticed it, there’s a price to be paid for the dirt-cheap hotel rates you’ve seen lately. The lodging industry is cutting staff, freezing salaries and eliminating perks for its workers.
Result: Hotel employees are grumpier than ever. It doesn’t take much to set them off, either.
“It can’t be overstated how much power a hotel clerk wields,” says Cyrus Webb, a former hotel employee who has worked at the front desk and managed hotels. “Front-desk employees know what rooms are the best, which have a great view, and which offer extra amenities. On the other hand, they know which rooms would not be at the top of a guest’s list.”
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