During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
Read more “There’s something strange about this rental car”
Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.
“The cause was a nail in the tread of the tire,” he says.
Enterprise says he’s responsible for the damage, but he disagrees.
Read more “Nailed by Enterprise for a flat tire”
Derek Hehn is ticked off at Thrifty Car Rental. His rental car recently blew a tire, and now it’s sending a collection agency after him for another $125.
Read more “‘Since we can’t determine the cause, it’s your fault’”
One of the more interesting reactions to last week’s post arguing that the TSA as we know it is dead came from a publicist for one of the airline trade associations.
In a polite but insistent email, he claimed I’d misunderstood the congressional testimony by one of his executives. The airline industry rep was criticizing government regulations — not the TSA — for being expensive, inconsistent, and reactive, he said.
It made me wonder: Why would airlines not want to be seen as criticizing the TSA? Everyone else is.
Read more “Are airlines responsible for America’s TSA disaster?”