RESOLUTIONS Archives - Elliott Report

Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Maybe I should stop making New Year's resolutions. A year ago I pledged to "make it better" for everyone, that was my first thought.

I can’t believe I’m doing this again

December 15, 2023December 27, 2015 by Christopher Elliott

Maybe I should stop making New Year’s resolutions.