The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.
Read more “This Spirit Airlines flight disaster should never have happened”
I’m trying something a little different today. I’m presenting you with a case I’ve decided not to get involved in. Did I make the right call? If not, I’m willing to revisit it. (By the way, I’m using first names only for reasons that will become clear later on).
Rekha is an “outraged” American Airlines customer, and she wants me to help her get compensated. But I can’t.
Read more “Should I have rejected this case?”
It looked like smooth sailing for the DellaPenna family’s Alaska cruise. The airline tickets were booked and the seats confirmed. But just a day before they were to leave, United Airlines almost scuttled their vacation.
A printout of their flight itinerary revealed several members of the party was now scheduled to return from Seattle to Washington before the cruise ended.
Read more “Help! A rescheduled flight itinerary almost sunk our cruise”