American flexes its muscle until passengers push back

Herb Sadler found that American Airlines arbitrarily changed his flight schedule, moving his return flight to the day before he had planned to come home. Can it do that? And is it right? Read more “American flexes its muscle until passengers push back”

“Finally, if all the above fails …”

If Charles Friedman had gone anywhere else, he would have received a flat-out rejection. After all, he was asking Southwest Airlines for a full refund of his plane tickets from Hartford to Orlando because he wasn’t “up to” traveling during the holidays.
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This Spirit Airlines flight disaster should never have happened

The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.
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Should I have rejected this case?

I’m trying something a little different today. I’m presenting you with a case I’ve decided not to get involved in. Did I make the right call? If not, I’m willing to revisit it. (By the way, I’m using first names only for reasons that will become clear later on).

Rekha is an “outraged” American Airlines customer, and she wants me to help her get compensated. But I can’t.
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Help! A rescheduled flight itinerary almost sunk our cruise

It looked like smooth sailing for the DellaPenna family’s Alaska cruise. The airline tickets were booked and the seats confirmed. But just a day before they were to leave, United Airlines almost scuttled their vacation.

A printout of their flight itinerary revealed several members of the party was now scheduled to return from Seattle to Washington before the cruise ended.

What now?
Read more “Help! A rescheduled flight itinerary almost sunk our cruise”