RESCHEDULE Archives

Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

March 24, 2025March 24, 2025 by Christopher Elliott

Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.

The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can't blame her.

This Spirit Airlines flight disaster should never have happened

February 1, 2024March 9, 2015 by Christopher Elliott

The $50 voucher Spirit Airlines offered her for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.

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