Never use these five cringeworthy phrases when you ask for help

Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for help?

If you have to ask, the answer is probably “yes.”   Read more “Never use these five cringeworthy phrases when you ask for help”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

A little bed problem on my Booking.com reservation

Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
Read more “A little bed problem on my Booking.com reservation”

No research request is too small, Mr. Arthur: Here’s TAP Portugal

Like most people who contact us, George Arthur needed help.

A few weeks ago, he and a group of six family members flew from London to Porto, Portugal.

“We were to connect with our long planned and anticipated Uniworld Portugal cruise leaving later that evening,” he explains. Read more “No research request is too small, Mr. Arthur: Here’s TAP Portugal”

They want a full refund from Celebration — but do they deserve it?

The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebration cruise to the Bahamas recently.
Read more “They want a full refund from Celebration — but do they deserve it?”