Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Does the “lemon law” cover a four-year-old refrigerator?

Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one. Read more “Does the “lemon law” cover a four-year-old refrigerator?”

My carry-on bag is gone. Why won’t Road Scholar replace it?

Patricia Hawkins’s iPhone and iPad are stolen out of a tour van. Who is responsible? Read more “My carry-on bag is gone. Why won’t Road Scholar replace it?”

Nike makes it right for my son

You may remember my son’s torn up pair of Nike tennies. Less than two months old, they were literally falling apart.
Read more “Nike makes it right for my son”