Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

My carry-on bag is gone. Why won’t Road Scholar replace it?

Patricia Hawkins’s iPhone and iPad are stolen out of a tour van. Who is responsible? Read more “My carry-on bag is gone. Why won’t Road Scholar replace it?”