Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento. Instead, he got something else — a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do that?
When John Sand landed in Munich and picked up his rental car from Enterprise, he was ready for a fun-filled European road trip. Instead, he took an unexpected detour that left him without wheels for 36 hours and forced him to navigate a Kafkaesque customer service maze.
Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
