Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. “Is the clutch failure on my rental car my fault?”
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. “Yes, a scratch on your rental car will be an “issue” — an expensive one”
Once on a trip to Cancún, I rented a car for the two-hour drive to the Mayan ruins at Tulum. After pulling away from the rental office I noted that the fuel gauge wasn’t working. “No problem,” I thought, “I’m only keeping the car for the day and I’m sure they topped off the gas after the last rental.”
An hour later, I was on the side of the highway thumbing a ride with a Mexican trucker to get gas. I’d made an invalid assumption. “Am I responsible for maintaining the fluids in my rental car?”
When Cliff Hampson checks his mail, he gets nervous. He’s wondering if he’s going to receive a bill from Thrifty Car Rental for damage to the car he rented last year. “How long does a car rental company have to send me a damage claim?”
When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle.
The only problem: The date on the report showed that the damage happened after he had already returned it. “Is E-Z Rent-A-Car falsifying this damage claim? Should we do something about it?”