Is the clutch failure on my rental car my fault?

Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. Read more “Is the clutch failure on my rental car my fault?”

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. Read more “Yes, a scratch on your rental car will be an “issue” — an expensive one”

Am I responsible for maintaining the fluids in my rental car?

Once on a trip to Cancún, I rented a car for the two-hour drive to the Mayan ruins at Tulum. After pulling away from the rental office I noted that the fuel gauge wasn’t working. “No problem,” I thought, “I’m only keeping the car for the day and I’m sure they topped off the gas after the last rental.”

An hour later, I was on the side of the highway thumbing a ride with a Mexican trucker to get gas. I’d made an invalid assumption. Read more “Am I responsible for maintaining the fluids in my rental car?”

How long does a car rental company have to send me a damage claim?

When Cliff Hampson checks his mail, he gets nervous. He’s wondering if he’s going to receive a bill from Thrifty Car Rental for damage to the car he rented last year. Read more “How long does a car rental company have to send me a damage claim?”

Is E-Z Rent-A-Car falsifying this damage claim? Should we do something about it?

When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle.

The only problem: The date on the report showed that the damage happened after he had already returned it. Read more “Is E-Z Rent-A-Car falsifying this damage claim? Should we do something about it?”

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