As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore, the Mount Vernon Hotel, was being remodeled and reopening as the Hotel Indigo Baltimore — Mt. Vernon. “What to do about hotel renovation hassles”
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
Question: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks & Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
We found out less than a week ago that it was being taken over by Beaches, which is owned by Sandals, was being shut down, and they were refunding our deposit (although we haven’t seen a penny of the $16,000 yet).
Beaches would not reimburse us for our flights or any expenses associated with rebooking elsewhere. Our travel insurance also would not pay for any of our expenses.
“Help! My hotel is being renovated – and my vacation just got a lot more expensive”
I’m not sure how a fully inflated beach ball got in my hotel room.
The ornamental blue vase next to the flat-screen TV? Not entirely certain about that, either.
But shortly after we checked in for the weekend, the two met. My four-year-old son couldn’t wait to get to the beach so he could play with his new toy. He pitched it to me, and when I bounced it back — crash! — the blow-up ball collided with the ceramic décor, splintering the vase into a thousand tiny shards. Chaos ensued.
I mention this oopsie because it could repeat itself a time or two during the coming months. It might even happen to you.
“Renovation regrets: 6 questions to ask before staying at a new hotel”
Best Western has spent more than $3 billion in the last three years to upgrade, renovate, convert or construct new hotels in North America. It also separated from hundreds of so-called “underperforming” hotels. I asked Best Western’s chief executive, David Kong, what these changes will mean to customers.
What was wrong with the old Best Western?
The old Best Western was right for its time, and while our brand promise hasn’t changed, every brand needs to evolve to stay fresh and relevant to customers. This has meant product enhancements but also exciting partnerships with AAA, Harley Davidson, Michael Waltrip Racing, and the World Vision child sponsorship organization. We have also made great strides in social media, with an award-winning blog at youmustbetrippin.com, active Twitter and Facebook followings, and robust mobile booking and trip-planning tools.
“Best Western’s Kong: “We do not shirk our responsibilities””