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REFUND REQUEST

Alex and Jaime Passakos experienced a disappointing wedding at Sandals Montego Bay, citing issues like poor hair styling, an ineffective bridal assistant, missed sunset photos, and damaged wedding attire. Most distressingly, their wedding photos and video were of poor quality. The couple initially sought a refund for the wedding portion of their $48,000 trip. Sandals offered a partial refund and a free stay, which was negotiated up after complaints. Ultimately, Sandals increased their compensation offer, which the couple accepted.

My wedding was ruined! What does Sandals owe me?

October 19, 2024September 23, 2024 by Christopher Elliott

Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.

Categories Advocacy
Donette Plaisance's GE microwave was plagued with problems, including stopping mid-cycle and running without heating or lights. After numerous frustrating service calls and weeks of waiting, she sought a refund for the $1,528 spent. Ultimately, persistence and contacting GE led to a replacement, hopefully free from the microwave curse.

My GE microwave never worked. What can I do?

January 17, 2024October 4, 2023 by Christopher Elliott

Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?

Categories Problem Solved
Jane Tabachnick seeks refund for non-working refurbished computer from TigerDirect and partner Blair Technology. Find out what happened?

My refurbished computer from TigerDirect doesn’t work. Can I get my money back?

January 19, 2024September 6, 2023 by Christopher Elliott

Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?

Categories Problem Solved
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

What should you do when an airline overcharges you for luggage?

November 21, 2024July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Categories Advocacy, Featured
Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

Categories The Travel Troubleshooter
Turkish Airlines surprised this passenger with good news.

You’ll never believe what Turkish Airlines did with this refund request

January 31, 2024March 21, 2018 by Christopher Elliott

After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?

Categories The Travel Troubleshooter

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