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Elliott Report

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REFUND ISSUES

Facing delays with Overseas Adventure Travel, the awaited insurance check remains elusive.

Where’s the $10,954 travel insurance check for my canceled Overseas Adventure Travel tour? 

August 20, 2023 by Christopher Elliott

Howard Gleckman’s wife breaks her ankle just before the couple is scheduled to embark on an Overseas Adventure Travel tour. But now their insurance check has been delayed five months. What’s going on?

Categories The Travel Troubleshooter
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That's easier said than done. Will she ever get her money back?

I sent a stranger money through Zelle by mistake. How do I undo it?

May 29, 2023March 28, 2023 by Christopher Elliott

When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?

Categories Problem Solved
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Vrbo offered a refund after my husband lost his job. Where is it?

July 20, 2023March 2, 2023 by Christopher Elliott

When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Categories The Travel Troubleshooter
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she's still waiting. What can she do to get her money back?

Sears couldn’t deliver my appliances. Now it won’t refund my $3,606

September 9, 2023February 28, 2023 by Christopher Elliott

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back?

Categories The Travel Troubleshooter
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

He canceled his dishwasher order, but Sears kept his money

July 5, 2023February 20, 2023 by Christopher Elliott

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

Categories Problem Solved
Travel insurance is complicated. Here's the guide you need to understand everything about it.

Help! BG&E won’t refund my monthly service fee

July 5, 2023January 24, 2023 by Christopher Elliott

BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?

Categories Problem Solved
Booked two cars by accident.

I accidentally booked two rental cars on Hotwire. Can I get my money back?

August 29, 2023January 3, 2023 by Christopher Elliott

When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?

Categories The Travel Troubleshooter
She booked the wrong airport. Can she get a refund?

I booked the wrong airport — can I get a refund for my American Airlines ticket?

July 24, 2023December 14, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Can you help me with this Chase customer problem?

Hey Chase Sapphire Reserve, where’s my $15,194?

July 12, 2023December 5, 2022 by Christopher Elliott

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?

Categories The Travel Troubleshooter

JetBlue owes me $71 for my Uber ride to the airport. Why won’t it pay?

August 24, 2023July 25, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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