REFUND DISPUTES Archives - Elliott Report

When FedEx charged $1,237 to ship Todd Janus’s luggage for a cruise, the bags never made it. Held in customs with no clear updates, the delivery failed — but the bill didn’t. Who’s responsible when your luggage is lost in transit and your vacation is on the line?

Why did FedEx charge me $1,237 to ship luggage it couldn’t deliver?

May 1, 2026October 22, 2025 by Christopher Elliott

When Todd Janus sends his luggage to Norway via FedEx, it gets stuck in customs. Does he still have to pay $1,237?

Susan Thompson booked a fully refundable car rental through Priceline with Sixt but was denied a refund after canceling due to her travel companion's medical emergency. Despite having written confirmation of the refund policy, Sixt and Priceline initially refused to return her money. After persistent efforts and assistance from consumer advocacy, Priceline reviewed her case, leading to a full refund. This situation highlights the importance of understanding car rental cancellation policies, taking proactive steps to secure refunds, and seeking help when companies are uncooperative.

My car rental is fully refundable. Why is Priceline keeping my money?

January 15, 2026July 22, 2024 by Christopher Elliott

Can a car rental company just change its refund rules whenever it wants to?