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When a hotel changes its name, what happens to your reservation? That's not a theoretical question for Tami Pope.

Help, my hotel just turned into a Comfort Inn – now what?

January 26, 2024May 27, 2014 by Christopher Elliott

Liz thinks she has a reservation at a Holiday Inn. The hotel has canceled her reservation and wants her to pay more to get it back.

They renamed the hotel and canceled my reservation

January 23, 2024July 12, 2013 by Christopher Elliott

Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?

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