In another record month, American Airlines complaints double

If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
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Dish says I can record two shows at once. So why can’t I?

Jim Jacobs’ Dish hardware isn’t working. He’d like the company to fix it or let him out of his contract. Why won’t it?
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Consumer complaints surge to new record in August

The number of consumer complaints received through this site in August surged to 340, a new record.
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Smile! The TSA is taping you — and here’s what you need to know about it

security checkYou may have noticed that the Transportation Security Administration, the agency charged with safeguarding America’s transportation systems, has a thing for video.

Last week, when it was accused of taking a passenger’s child during screening, TSA released footage of the woman that shows it never happened. And yesterday, it posted images of Rep. Jason Chaffetz’s screening incident at Salt Lake City International Airport (scroll down for the videos). The congressman had reportedly gotten into a verbal scuffle over the agency’s use of full-body scanning technology.
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