If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
Read more “In another record month, American Airlines complaints double”
You may have noticed that the Transportation Security Administration, the agency charged with safeguarding America’s transportation systems, has a thing for video.
Last week, when it was accused of taking a passenger’s child during screening, TSA released footage of the woman that shows it never happened. And yesterday, it posted images of Rep. Jason Chaffetz’s screening incident at Salt Lake City International Airport (scroll down for the videos). The congressman had reportedly gotten into a verbal scuffle over the agency’s use of full-body scanning technology.
Read more “Smile! The TSA is taping you — and here’s what you need to know about it”