Question: I recently booked a hotel in Prague through Expedia. While perusing the hotels online, I saw an advertisement for an unpublished rate hotel. I clicked the advertisement and was presented with three four-star hotels from which to choose. Read more “Hey, that’s no four-star hotel!”
Question: I’ve used Hotwire.com many times, and have been happy with it. I’m also a former airline employee and seasoned traveler, so I am not ignorant of the travel industry. But I’m having some trouble with Hotwire’s star ratings, and could use a little help from you.
I am driving to Chicago for a convention in a couple of weeks. After confirming the area I wanted to stay in, I checked the star ratings to make a choice in hotels.
The only hotel I did not want to stay in was the Hilton at the airport. Hotwire shows the Hilton rated 3-1/2 stars, so I chose a 4-star option in the area.
Needless to say, the hotel I got was the Hilton O’Hare. Hotwire informed me that it had just changed the rating for that particular hotel to four stars last week and would not change my reservation per their rules. I tried to explain that they still have Hiltons listed as 3-1/2 stars, but to no avail. The hotel Web site lists the AAA hotel rating at three diamonds. The customer service rep said he does make exceptions but would not in this case. What should I do? — Debbie Burk, Eagan, Minn.
Answer: If you asked for a 4-star hotel, then Hotwire shouldn’t have given you a room at the Hilton. The representative you spoke with should have changed your hotel immediately instead of arguing with you about an “exception.” Read more “Hotwire’s half-star mistake”