Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
But it doesn’t work as quickly when the money is going the other way. Just ask Paramjit Bhatia, who has been trying to get a $7,369 refund for two roundtrip tickets from Kansas City to London on Dec. 22.
“I had to cancel my travel plans on account of a blizzard that shut down Heathrow Airport around Christmas,” says Bhatia. “A travel advisory issued by British Airways issued guidelines for travelers to either a full refund or re-book the flights for a later time.”
“What would you do? Where’s my $7,369 refund for a canceled flight?”