New confidentiality clauses can influence vacation rental reviews

Look who's trying to doctor those online reviews! / Photo by I Scott-Flickr
Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.

Their online review is clear about that. It’s a laundry list of complaints about equipment, appliances and even the appearance of a house they felt didn’t meet the expectations of a $3,500 price tag for five nights.
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Should you have the right to a copy of your phone call with a company?

There’s a reason I advise customers to stay off the phone when they have a problem with a company: If someone says something to you on the line, how do you prove it?

You can’t — unless you record the conversation. And many states either don’t allow that or restrict it, or recording the back-and-forth is impractical for a customer.

Meet Michael Trout, insurance reform activist. He’s got an idea: Why not pass a law that gives you the legal right to the phone conversation?
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