When I canceled the contract, I agreed to pay a cancellation fee, but the rep on the phone said I could go through Sprint’s buyback program and receive a $177 credit for my phone directly on my account.
But when I went into a Sprint store to return it, a representative told me I had to mail it back for the credit to go to my account. I went to Sprint’s website and did an online chat, and I was told the credit would not go onto my account, but I would have a check written to me.