We would love to help, but what’s the problem?

Wendy Mettger made two hotel reservations for her upcoming trip to Sicily and ended up canceling both. She contacted us for help obtaining confirmation of these cancellation transactions. But when we searched through her meticulous paper trail, we found that she already had a firm cancellation for the reservation that she was concerned about.

So where was the problem? Read more “We would love to help, but what’s the problem?”

I have a big problem with United Airlines. Oh, wait … never mind!

Kurt Schmidt’s wife is bumped from a flight and then left to fend for herself. Will United Airlines do the right thing? Read more “I have a big problem with United Airlines. Oh, wait … never mind!”

Should American Airlines compensate us for an electrical problem?

David Rolon and nine family members booked a trip on American Airlines from Philadelphia to Puerto Rico for a family reunion. But after their flight was delayed and then canceled, they had to make other arrangements. Now Rolon wants American to pay. Read more “Should American Airlines compensate us for an electrical problem?”

Why won’t Fiji Airways refund the ticket I had to buy after a hurricane?

When Bula Vinaka Ama is evacuated from Fiji, her ticket home doesn’t work. Why won’t Fiji Airways refund the new ticket she had to book? Read more “Why won’t Fiji Airways refund the ticket I had to buy after a hurricane?”

“It is resolved!”

Researching company executive contacts can be a thankless job.

I know because for many years, before I connected with a group of incredible volunteer researchers, I did it alone. Every day I’d carve out a half hour or more to research the names, numbers and emails of the managers in charge of customer service.
Read more ““It is resolved!””

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