When Bula Vinaka Ama is evacuated from Fiji, her ticket home doesn’t work. Why won’t Fiji Airways refund the new ticket she had to book? “Why won’t Fiji Airways refund the ticket I had to buy after a hurricane?”
Researching company executive contacts can be a thankless job.
I know because for many years, before I connected with a group of incredible volunteer researchers, I did it alone. Every day I’d carve out a half hour or more to research the names, numbers and emails of the managers in charge of customer service.
““It is resolved!””
David Wilkinson’s phone has a paperwork problem. But is that his problem — or Samsung’s?
“His phone has a paperwork problem, but who is responsible?”
If you’re like me, you’re always looking for a better way to do things.
So when John Baker, one of our longtime contributors and moderators, suggested we add a forum to the site a few months ago, I was intrigued.
“Yes, there’s a better way to advocate for consumers – here it is”
After Linda Grimes accidentally cracked the windshield on her uninsured Enterprise rental car, she imagined a worst-case scenario unfolding, including months of back-and-forth between her and the company’s legendary claims department.
She says that the car was damaged under innocent circumstances. As she tried to adjust the seat and the rear view mirror, “I heard a crack,” recalls Grimes, an Air Force retiree who lives in Little Elm, Tex. “There was an arch-shaped crack around the rear-view mirror. I was stunned.”
Sure enough, even after a representative assured her that the damage was “no problem,” she received a repair bill from the car rental company that covered damage and then some, including $311 for a new windshield and a $50 administrative fee.
“Got a travel problem? Ask and you shall receive”