Did Expedia charge this traveler a booking fee?

When Nicia Casimiro books a trip on Expedia, she finds an unexpected — and unexplained — additional charge of $22. Can our advocates clarify the charge and get it removed from Casimiro’s account? Read more “Did Expedia charge this traveler a booking fee?”

Maybe Delta’s best fare guarantee just got a little better

The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.

Multiply that by four for his entire family, and that’s serious money.
Read more “Maybe Delta’s best fare guarantee just got a little better”

Travelocity offers an “unprecedented” new price guarantee — should I switch online agencies?

If you’re confused about the online travel agencies’ service and price guarantees, take a number. So am I.

After this morning’s announcement that Travelocity would make an “unprecedented” addition to its so-called Travelocity Price and Service Guarantee, I’m more befuddled than before. Even reading Dennis Schaal’s insightful analysis of the news, and its provocative kicker (“Orbitz, now it’s your move) leaves me scratching my head.

Service and price guarantees are seductive lures for online shoppers. But in my experience, they’re either so vaguely-worded that a successful claim is close to impossible, or they come with so much fine print that even an army of lawyers can’t take advantage of them.

Is this more of the same? How does this guarantee differ from those offered by Expedia and Orbitz? And should you consider switching to Travelocity?
Read more “Travelocity offers an “unprecedented” new price guarantee — should I switch online agencies?”