He wanted to keep his phone number. What happened?

All William Wilson wanted to do was keep his phone number. He’d had the same number for 36 years, and everyone — friends, family, colleagues — knew it. And, most importantly, he knew his phone number by heart. But his new phone company didn’t seem to care. So when he switched service, it issued a new number, despite repeated requests. Since then, he’s been trying to get it switched back to his old, familiar number — and to get a refund for the costs he incurred. Why did the company make porting his phone number so hard? Read more “He wanted to keep his phone number. What happened?”

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