Please vote now for your favorite car rental company

MC_PP/Shutterstock
MC_PP/Shutterstock
What’s your favorite car rental company?

This week, I’m resuming my Elliott’s List feature by asking you to vote on your the car company you prefer when you travel. Which agency offers the best service and prices and stands behind its products without dinging you for unwanted insurance or damage claims? In other words, which one do you turn to when you need a set of wheels?
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Weekend poll: Do we really need a new tarmac-delay law?

Congress is in the final throes of negotiating the FAA Reauthorization Bill. Part of the proposed law contains several controversial consumer provisions. One of the most debated concerns is whether to make the current Department of Transportation (DOT) regulation that limits an airplane’s time on the runway to a maximum of three-hours a law that can only be changed by Congress.
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Who has the worst fees in the travel industry? Here’s the surprise answer

Will the industry with the worst fees please stand up and take a bow?

You’re looking at the airlines, over in the corner, aren’t you? Granted, they come off as a little shady and they’re constantly making news for some insane new surcharge, like paying extra for confirmed seat assignments or to carry a bag on the plane.

I polled readers of this column – I’ll get to the answers in a moment – but let me offer a clue: It’s not the airlines. They’re bad, but they’re apparently not the worst. They’re not even number two.
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Passengers say they miss luggage-inclusive fares the most

It’s been more than two years since most major airlines “unbundled” their fares and began charging passengers for the first checked bag. And although air travelers are now paying more for their luggage than ever — $2.7 billion last year, compared with just $1.1 billion in 2008 — they are deeply unhappy about it, according to a new poll.

A survey of more than 1,000 travelers by the Consumer Travel Alliance suggests air travelers are more upset about the checked luggage charges than any other airline fee. Asked what they missed the most about air travel, 56 percent said it was the ability to check their first bag without paying extra. Roughly 20 percent said they missed meals, and slightly fewer — 19 percent — missed the ability to make a confirmed seat reservation. About five percent of respondents missed the free pillows and blankets.

“It’s almost impossible for the casual traveler to go without luggage, or even the road warriors who have to stay over several nights,” says Robin Edelston, a frequent traveler from Cos Cob, Conn. “And charging for checked luggage encourages people to cram stuff into the overhead bins when the airlines should be encouraging people to stow it in cargo.”
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Weekend survey: Vote for your least favorite domestic airline

Why do surveys always want your to name the best companies to do business with? What we really want to know is: Who’s the worst?

That’s especially true for our beloved, and obscenely profitable, domestic airlines.

No problem. Here’s a link to the survey.

But beyond naming names, I’d like to know what, exactly, is so bad about your least favorite airline.

Is it the fares? The service? The fees? Something else?

Send me a note or leave a comment. I’ll post the results soon.

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